Service Delivery Manager

10 - 20 Years

Job Description

Service Delivery Manager

Expereince:12-15 years

Location: Noida

1. Leader of managed services desk involving O365, MS security and application support 24X7
2. Transition of work and team/skill /tool set up
3. Define process as per ITIL and within scope of contract
4. Track incidents, timely closure, escalate and resolve issues, communicate outcome
5. Identify improvement areas, create task force and create visible improvement on outcome over time
6. Visible upgrade of team skills and motivation level
7. Prepare to contain and handle high Severity incidents when occurs
8. Create and maintain knowledge book in an efficient manner to enable L1 and others in team for quick resolution
9. Create meaningful report and organise reviews at multiple level to explain adequate control over desk
10. Maintain good relationship with client stakeholders

a. 10 years of experience in managing outsourced O365, MS exchange, IT helpdesk as lead
b. Self-knowledge of O365 suite of products, Exchange, Onedrive, Skype for Business
c. Team size should of at least 20 people
d. ITIL v3 certification
e. Microsoft certification involving any of Exchange, O365, Sharepoint admin, Azure cloud
f. Graduate from respected institute
g. Good in communication, high energy to work with 24X7 team

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Project Management

Role:Project Manager-IT/Software

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Agreeya Solutions India Private Limited

AgreeYa Solutions India Private Limited

AgreeYa Solutions is a global provider of software, solutions, and services focused on deploying business-driven, technology-enabled solutions that create next-generation competitive advantages for customers. Headquartered in Folsom, California, AgreeYa is a growing and dynamic organization with 15 offices in 8 countries employing more than 1,100 professionals. Over the last 15 years, AgreeYa has worked with 200+ companies ranging from Fortune 100 firms to small and large businesses, delivering solutions for variety of industries including telecommunications, BFSI, healthcare, high-tech, manufacturing, utility and government. AgreeYa's software portfolio includes SocialXtend (enterprise intranet and social collaboration), VDIXtend (Desktop-on-Cloud), Onvelop (enterprise mobility productivity suite), and Edvelop (single window collaboration and communication solution for 21st century learning). As part of its solutions and services offerings, AgreeYa provides intranet and enterprise collaboration on SharePoint, cloud and infrastructure, enterprise mobility, product engineering, application development and management, independent software testing, and staffing (IT and risk/compliance) solutions.
In just 15 short years, AgreeYa Solutions has amassed an impressive array of honors and recognitions including:
* Top 20 Most Promising Enterprise Software Companies for 2014 - CIOReview
* Named Gartner '2013 Cool Vendor in Enterprise Mobility'
* 'Top 3 Exciting Emerging Companies to Work For' in India, as selected by NASSCOM
* 'Top 5 Outsourced Product Development Companies,' selected by Silicon India
* Included in Sacramento Business Journal's 'Top Companies List'
* ISO 9001:2008, SEI CMMI certified
* Dell Preferred Partner
* Microsoft Gold Certified Partner

Our clients include leading organizations like Dell, Deloitte, Encore Capital, Hewlett Packard, JP Morgan Chase, Kaiser Permanente, LG Electronics, Liberty Videocon, Maruti Suzuki, Mitsubishi Motors, Sacramento Municipal Utility District (SMUD), Samsung, Tribune, Tesla, Verizon, Vodafone, Southern California Association of Governments (SCAG), Revionics among others.
For more information, visit To get the latest updates on AgreeYa Solutions
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Recruiter Name:Amit

Contact Company:Agreeya Solutions India Private Limited