Job Requirement/Key Skills Required
- Excellent communication skills in global delivery role
- 24*7 support Flexibility for nights shifts on rotational basis
- Experience in providing technical support in IT Infrastructure services and End-user computing
- Must have experience in Monitoring Tools i.e. Solarwind, SCOM, Tidal
- Must have experience in ITSM Tools like ServiceNow, EasyVista, Remedy.
- Must have good communication and Writing skills (English language)
- Must have experience in handling Global customers
- Monitor and run batch job schedules in Tidal, create schedules, coordinate changes updates with application teams.
- CIM Critical Incident management, coordinating bridges, engaging resources, sending out and tracking updates of P1 incidents.
- Management and oversight of offsite team from an Staff availability during P1/P2 issues, escalation management.
- Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc.
Role:Network (Support) Engineer
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional Area:Engineering - Hardware & Networks
Role Category:IT Network
Employment Type:Full Time, Permanent
AgreeYa is a global Microsoft Systems Integrator, and for the last 20+ years, we have delivered software, solutions, and services to clients in the core areas of social, mobile, analytics, and cloud. As Microsoft Gold Certified & Azure Everywhere partner, we are among the top 1% of partners that have access to Microsoft Business Investment Fund programs to assist our client base in their digital workplace initiatives.
Our clients include DELL, Merck, Verizon, Qualcomm, HP, JP Morgan Chase, Bed Bath & Beyond, US Army, and the State of CA. AgreeYa has implemented SharePoint, O365, Power BI, Azure, SQL Server, Teams, BizTalk, .Net, and Skype for Business amongst other Microsoft tools and technologies. We are headquartered in Folsom CA, with offices across the globe. For more details, please visit our website https://agreeya.com/
Address:B-38, C/2,,,Sector-57,Noida, NOIDA, Uttar Pradesh, India